Due to the high volume of orders and requests, our response times may be slightly extended. However, we guarantee a response within 48 working hours. Thank you for your patience and understanding.
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FAQs
Have a quick question? Check our FAQs for a quick answer
📍 Free Standard Shipping for orders (3 to 7 business days) 📍 Express Shipping (2 to 5 business days) – [Applicable Rate]
✅ Order Tracking: A tracking number will be sent to you upon shipment. ✅ Fast Processing: Please allow 1 to 2 business days for processing for orders placed with Standard Shipping.
Can I change or cancel my order after I have placed it?
We process orders quickly to ensure prompt dispatch. If you wish to change or cancel your order, please contact us within 24 hours of your purchase. After this time, we will not be able to make any changes.
What payment methods are accepted?
We accept payment by :
✔️ Credit card (Visa, Mastercard, Amex)
✔️ PayPal
✔️ Apple Pay / Google Pay
✔️ Other methods depending on region
All payments are secured thanks to our advanced encryption system.
How can I return an item?
If you are not satisfied with your purchase, you can return it within 14 days of receipt. The item must be unworn, with the label and in its original packaging. To initiate a return, contact us at info@helooohi.com with your order number.
What should I do if my order arrives damaged or incomplete?
If you receive a damaged item or your order is incomplete, please contact us within 48 hours of receipt. Please enclose a photo of the product concerned and your order number. We undertake to find a rapid solution: replacement, refund or return of the missing item.
Helooo.
🚀 Fast Delivery - Ships within 24 to 48 hours, with real-time tracking
